FAQ

❓ Frequently Asked Questions

💬 HOW QUICKLY CAN YOU ANSWER MY QUESTION?

We aim to respond to all messages and emails within 24 hours. Our support team replies in the order messages are received, and we’re always happy to help.

📦 HOW LONG DOES ORDER PROCESSING TAKE?

Orders are processed within 1–3 business days (usually within 24 hours). If our warehouse is backed up, processing may take up to 3 business days after the order is placed.

🚚 WHEN WILL MY ORDER SHIP?

We ship orders Monday to Friday (excluding major holidays). You’ll receive a tracking number by email as soon as your order is shipped.

🕐 HOW LONG DOES SHIPPING TAKE?

Our delivery timeframes depend on the shipping method selected at checkout:

  • Standard: 3–5 days

  • Standard Tracked: 2–4 days

  • Expedited Tracked: 1–2 days

All UK orders over £29.99 qualify for free Standard delivery.

✈️ DO YOU SHIP INTERNATIONALLY?

Currently, we only ship within the UK. International shipping is not supported at this time.

🧳 WILL MY ORDER COME IN ONE PACKAGE?

Sometimes — depending on product size or supplier, your items may arrive in separate packages. If so, they may be delivered 1–2 days apart.

📍 CAN I CHANGE MY SHIPPING ADDRESS AFTER ORDERING?

Maybe! Orders are packed fast — usually within 24 hours.
If you notice an error, please email support@float-topia.com immediately with your name and order number. If the order hasn’t left our warehouse, we’ll do our best to correct it.

🛑 CAN I CANCEL MY ORDER?

If your order hasn't been shipped yet, we may be able to cancel it.
Please contact us ASAP at support@float-topia.com. Once an order is dispatched, it can no longer be cancelled — it will need to be processed as a return.

❌ WHAT IF AN ITEM IS OUT OF STOCK OR BACKORDERED?

If an item is unavailable, we’ll notify you via email. If it won’t be restocked within 2 weeks, we’ll issue an automatic refund for the item.

📦 HOW DO I TRACK MY ORDER?

Use the Track My Order button at the top of this page. Enter your tracking number to view real-time updates. Need help? Just email us — we’re here to assist.

📬 I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?

We’re sorry that your item didn’t arrive in perfect condition!
Please contact us at support@float-topia.com with your order number and photos of the damage. We’ll sort it out ASAP.

🧾 WHAT IF SOMETHING’S MISSING OR WRONG IN MY ORDER?

Contact us immediately if an item is missing or incorrect. We offer a 30-day Money Back Guarantee from the date of delivery.

Use the Contact Us form or email support@float-topia.com and we’ll resolve it quickly.